If facing a connectivity issue when activating/ reactivating/ connecting company, follow these steps: -
- Check if the customer is using single user or multi-user tally license.
- If customer is using single user license, then follow these steps: -
- Turn off the Antivirus and Windows firewall settings on client’s computer and restart Tally.
- To turn off Windows firewall,
- Go to Control Panel and click on Windows Firewall.
- Turn Windows firewall on or off->Click on off->Click on ok to save the settings.
- To turn off Antivirus Protection, right click on the Antivirus application->Disable Virus Protection->select disable option and click on Ok to save.
- In case the client refuses to turn off the antivirus settings, follow these steps: -
- (For example, let’s apply these steps to the Quick Heal Technologies Application)
- Open Antivirus, Go to Tools->Exclude File Extensions
- Type ‘900’ and ‘tsf’ and click on ADD->Click on Ok to save.
- Click on Files and Folders
- Click on Exclude Files and Folders
- Click on ADD, the New Exclude Item screen appears.
- Type the path of the following programs in the space given and click on OK.
Tally.exe,
Tallyadmin.exe,
Tallylicserver.exe,
Tdlserver.dll,
Stat.900
- Click on Save Changes and Close the Settings.
- In case the client refuses to turn off the Windows Firewall settings, follow these steps: -
Add the Port and Programs to the exception list in Windows Firewall.
- Adding Port to the exception list:
Go to Control Panel > System and Security > Windows Firewall.
The Windows Firewall screen opens.
- Click on Advanced settings.
- The Windows Firewall with Advanced Security on Local Computer screen is displayed.
- Click on Inbound Rules.
- Under Actions of Inbound Rules, click New Rule (Right hand side).
- The Rule Type window is displayed as shown:
- Click on the option Port and click on Next.
- The Protocol and Ports screen appears as shown:
- Under Does this rule apply to TCP or UDP? Select TCP.
- Under Does this rule apply to all ports or specific local ports? Select the option Specific local ports.
- Under Specific local ports enter the port number as shown: (Eg.9999)
- Click on Next.
- The Action screen appears, to specify the action to be taken when a connection matches the conditions specified in the rule.
- Select the option Allow the connection.
- Click on Next.
- The Profile screen appears, to specify the profile for which this rule applies.
- Select the required options.
- Click on Next.
- The Name screen appears, to specify the name and description of this rule.
- Under Name field, specify the rule name.
- Under Description (optional) field, specify the description.
- Click on Finish.
The Inbound Rules window displays the new rule created in the Inbound Rules list as shown:
- Similarly, you also need to add the Port for the Outbound Rules, i.e.
- Go to Control Panel > System and Security > Windows Firewall.
- The Windows Firewall screen opens, click on Advanced settings.
- The Windows Firewall with Advanced Security on Local Computer window opens.
- Click on Outbound Rules.
- Under Actions of Outbound Rules, click New Rule (Right hand side).
- The Rule Type window is displayed, click on the option Port and follow the steps as discussed above for Inbound Rules.
- Adding Programs to the Exception list
Go to Control Panel > System and Security > Windows Firewall.
The Windows Firewall screen opens.
- Click on Advanced settings.
-
The Windows Firewall with Advanced Security on Local Computer window opens.
- Click on Inbound Rules.
- Under Actions of Inbound Rules, click New Rule (Right hand side).
- The Rule Type window appears to select the type of firewall rule to create. The option Program is marked as selected by default.
- Click on Program.
-
The Program screen appears, to specify the full program path and executable name of the program that this rule matches, as shown:
- Select the option ‘This program path’ and click on Browse.
-
The browse window opens, select the required drive and the folder.
Select the program file.
- Click on Open.
-
Under This program path, the file name along with the path is displayed as shown:
- Click on Next.
-
The Action screen appears, to specify the action to be taken when a connection matches the conditions specified in the rule.
Select the option Allow the connection.
-
Click on Next.
-
The Profile screen appears, to specify the profile for which this rule applies.
Select the required options
- Click on Next.
The Name screen appears, to specify the name and description of this rule.
Under Name field, specify the rule name.
Under Description (optional) field, specify the description
- Click on Finish.
-
The Inbound Rules displays the new rule created in the Inbound Rules list as shown:
- Similarly, you also need to add the Port for the Outbound Rules, i.e.
- Go to Control Panel > System and Security > Windows Firewall.
- The Windows Firewall screen opens, click on Advanced settings.
- The Windows Firewall with Advanced Security on Local Computer window opens.
- Click on Outbound Rules.
- Under Actions of Outbound Rules, click New Rule (Right hand side).
- The Rule Type window is displayed, click on the option Port and follow the steps as discussed above for Inbound Rules.
- If client is using Multi-user license, follow these steps: -
- If Tally software is performing slowly on server and client computer both, follow the same steps as mentioned above for single user license on server and client computer.
- (Refer to page 1)
- If Tally software is performing slowly only on client computer, then follow these steps: -
Check if client computer is connected to server computer. To check for connectivity, follow these steps: -
- Go to Start-> All Programs
- Type cmd and Click on OK.
- Command Prompt opens.
- Type ‘ping “server name” -t’ and press Enter.
- If ‘Request timed out’ appears on screen, it means that LAN is not connected properly. To solve this problem, customer needs to contact his IT person.
- If server is connected, then follow the same steps as mentioned above for single user license.
- (Refer page 1)